Returns & Exchanges

At esmi Skin Minerals, we want you to love your skin and your results. If you are not completely satisfied with your purchase, we offer a 30-day return policy for products in original condition or those covered by our skin satisfaction guarantee.

1

Contact Support

Email our skin service team with your order number and the reason for your return to initiate the process.

2

Receive Authorization

Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.

3

Pack and Ship

Securely package your items to prevent damage during transit and include your RMA details inside the parcel before mailing it back to us.

4

Refund Processing

After we receive and inspect your return, your refund or store credit will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing